Return + Exchange Policy

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Refuse To Obey stands by all our garments, accessories and footwear.

We pride ourselves on a stellar customer service experience.

 

BEFORE MAKING ANY PURCHASE CUSTOMER IS RESPONSIBLE FOR:

 

  • Checking our size guide to ensure you get the perfect fit
  • Providing correct information
  • Emailing any measurement or general questions to info@refuse2obey.com

 

HANDMADE/REWORKED PIECES

We do not offer exchanges or refunds on all swimwear, intimate wear or vintage for sanitary reasons. There are also no refunds or exchanges on accessories or footwear.

 

For anything other than the above we offer a 7 day exchange policy for garments that are non-damaged and tags attached. Anything worn, altered, washed or missing its original packaging and tags are not accepted for return. Customer is responsible for shipping costs back to Refuse To Obey.

 

All handmade garments are made to order. We want you to love your new threads. We encourage you to check out our size guide for specific measurements. We are always here to assist you so if you are unsure of your size and/or need a custom fit don’t hesitate to email us. Should you also have any other questions please feel free to email us at info@refuse2obey.com.

 

We cannot cancel orders after they are placed as they get processed in our system very quickly.  However, within 24 hours of placing your order the following applies:  For any garment that is handmade you may change the size or fabric (if available). You may also change the item(s) ordered but you will first have to pay for the new order.

 

Once fees are processed from the new order you will then automatically receive a refund applied to the payment of method used for the item(s) you have paid for on the original order. In either of these cases, within 24 hours, you must email info@refuse2obey.com to advise us of your situation.

 

 

PRE LOVED/VINTAGE PIECES

Selling vintage online can be challenging which is why all items are described accurately with specific details noted. We invest a lot of time on our photographing process to ensure you can see the product presented clearly from different angles.  All items will be final sale. We do not offer refunds or exchanges.

 

 

 

CUSTOM ORDERS

We take pride in creating customized garments made especially for you! A considerable amount of time and effort goes into this process.

No refunds or exchanges can be issued to custom orders as garments are made specifically for you.

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