SHIPPING + HANDLING
How We Ship WORLDWIDE to over 150 countries.
Please note that shipping costs vary by country and weight. Below are only the Standard rates applicable for packages up to 500 grams (1.10 lbs.)
The delivery times noted are estimates and Refuse To Obey and carrier do not guarantee delivery dates as this can be affected by many factors. Regardless of the weight of the package the approx. delivery times noted below apply.
Check your shipping email for your tracking number.
P.O. Box, Rural delivery and high peak shipping times may take longer.
CANADA
Shipping Method – Expedited
Cost- $15
Destination- ON & QC
Delivery Time- Allow approx. 2 to 5 business days
Includes: Tracking & Delivery Confirmation, Delivery Updates & Reference Number Tracking,
$100 Insurance Coverage
Shipping Method – Expedited
Cost- $20
Destination- AB, BC, MB, NB, NL, NS, PE, & SK
Delivery Time- Allow approx. 2 to 5 business days
Includes: Tracking & Delivery Confirmation, Delivery Updates & Reference Number Tracking,
$100 Insurance Coverage
Shipping Method – Expedited
Cost – $20
Destination- NWT, NU & YT
Allow approx. 6 to 7 business days
Includes: Tracking & Delivery Confirmation, Delivery Updates & Reference Number Tracking,
$100 Insurance Coverage
Other Shipping Option Available: Xpress Post
UNITED STATES
Shipping Method- Small Packet USA – Air
Our Standard Small Packet USA – Air Shipping Method includes a Tracking Number
Cost- $17
Destination- All States
Delivery Time- Allow approx. 3 to 8 business days
Includes: Tracking & Delivery Confirmation, Delivery Updates & Reference Number Tracking,
$100 Insurance Coverage
Other Air Shipping Options Available: Expedited & Xpress Post
AUSTRALIA & INTERNATIONAL
Shipping Method- Small Packet International – Air
Our Standard Small Packet International – Air Shipping Method includes a Tracking Number
Cost- $40
Delivery Time – Allow approx. 2 to 3 weeks
IMPORTANT NOTES:
Should the Bill To and the Ship To be 2 different names and/or addresses, an email will be sent to the Bill to Name’s email address to acknowledge and confirm their permission. Order will not be constructed or shipped without authorization.
SHIPPING ADDRESS: At checkout, please include your complete address including any Apartment, Unit or Suite #, correct postal or zip code together with your phone number and email address. If the address is incomplete, it will delay your shipment. Refuse To Obey is not responsible for any delay or return of shipment if address is incorrect or incomplete. Double check your shipping address as we do not redirect Orders once items have been dispatched. If the shipment is returned, customer will be responsible for cost to re-ship to correct address. No refund, credit or exchange will be given.
For all garments marked ‘MADE TO ORDER’ please allow approx. 4-6 weeks for garment construction. Your estimated shipping delivery time (regardless of the shipping method used at the time of checkout) is over and above the 4-6 weeks that are required for Handmade Garment construction.
For all garments marked ‘READY TO SHIP’ these items will be shipped within 1 week from receipt of approved payment. Vintage/Reworked/Pre Loved Garments will automatically be processed and shipped once your payment has been approved.
If your Order consists of ‘MADE TO ORDER’ as well as ‘READY TO SHIP’ items note that your Order falls into the ‘MADE TO ORDER’ category as partial Orders will not be shipped.
If your Order(s) consist(s) of several ‘MADE TO ORDER’ items please allow approx. an extra 3-6 weeks over and above the 4-6 weeks required for garment construction. This timeline also includes special circumstances such as: New Product Drops and Peak Season (Holidays)
Orders are processed Monday – Friday. We do not process orders on Canadian statutory holidays.
Duties, fees and import tax, etc may apply and you are solely responsible to pay the fees associated with your Order. Please review your country rules and regulations prior to ordering. These fees are neither collected by Refuse To Obey; nor included in the Order total and will not be refunded or reimbursed by Refuse To Obey for any reason. Once your Order reaches customs, its processing time is beyond our control. Any declined or unclaimed Orders will not be eligible for a refund, credit or exchange. If Order is shipped back to our facility and you wish to have it re-shipped, you will be responsible for the shipping costs.
Once your Order is dispatched to the shipping carrier, it becomes the property of the carrier. Refuse To Obey is not legally responsible for returned shipments, wrong shipping address entered during checkout, lost, damaged, stolen packages or packages delayed by the carrier and/or customs. If your package is lost in transit, this is the shipping company’s issue. We will do our best to assist and will file a claim. Your patience during these circumstances is appreciated! Shipping charges are non-refundable.
Method of payment include: Visa, MasterCard, American Express, PayPal, Apple Pay