Orders + Payments

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For all garments marked ‘MADE TO ORDER’ please allow approximately 8-11 weeks for garment construction. Your estimated shipping delivery time (regardless of the shipping method used at the time of checkout) is over and above the 8-11 weeks that are required for Handmade Garment construction.

 

For all garments marked ‘READY TO SHIP’ these items will be shipped within 2-3 days from receipt of payment. Vintage/Reworked/Pre Loved Garments will automatically be processed and ready to be shipped once your payment has been approved.

 

NOTE: If your Order consists of ‘MADE TO ORDER’ as well as ‘READY TO SHIP’ items note that your Order falls into the category of ‘MADE TO ORDER’ as partial orders will not be shipped.

 

We appreciate your understanding in that if your Order consists of several ‘MADE TO ORDER’ items please allow approximately an additional 1-2 weeks over and above the 8-11 weeks required for garment construction.

 

Orders are processed Monday to Friday. We do not process orders on Canadian statutory holidays.

 

Should the Bill To and the Ship To be 2 different names and/or addresses please note that an email will automatically be sent to the Bill to Name’s email address in order to confirm that they are aware of the Order and have authorized the use of their Credit Card or PayPal account to pay for the Order. Order will not be constructed or shipped without the response from the Bill To Name acknowledging the authorization.

 

Customs, taxes, duties and collection fees may apply. All duties and/or taxes, etc are the responsibility of the customer, in countries where applicable, and are not collected by Refuse To Obey nor are they included in the order total. Any applicable fees will be due upon delivery.

 

Refuse To Obey is not responsible for lost, damaged, stolen packages or packages delayed by the carrier and/or customs.

Method of payment include: Visa, MasterCard, American Express, PayPal, E-cheque

 

E-cheque is a payment method, used through PayPal, where you use your bank account as your payment method, but the payment is not received by Refuse To Obey until the transaction is processed from the bank. This process usually takes 3 to 5 business days but this amount of time will increase if the payment is sent from a bank account located outside of Canada. Order will not be constructed or shipping until E-cheque is cleared.

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