Orders + Payments

For all garments marked ‘MADE TO ORDER’ please allow approx. 4-6 weeks for garment construction. Your estimated shipping delivery time (regardless of which shipping service is chosen at checkout) is over and above the 4-6 weeks that are required for Handmade Garment construction.

For all garments marked ‘READY TO SHIP’ these items will be shipped within 1 week from receipt of approved payment. Vintage/Reworked/Pre Loved Garments will automatically be processed and shipped once your payment has been approved.

If your Order consists of ‘MADE TO ORDER’ as well as ‘READY TO SHIP’ items note that your Order falls into the ‘MADE TO ORDER’ category as partial Orders will not be shipped.

If your Order(s) consist(s) of several ‘MADE TO ORDER’ items please allow approx. an extra 3-6 weeks over and above the 4-6 weeks required for garment construction. This timeline also includes special circumstances such as:  New Product Drops and Peak Season (Holidays)

Should you place an Order and decide within 24 hours that you wish to change the fabric, item and/or size(s) of the item(s) ordered, you can email info@refuse2obey.com. It does not mean that this change will be accommodated. It will depend on production time and inventory. You will receive an email confirming if this change will or won’t be considered. After 24 hours of placing Orders, any changes to your Order will not be accepted.

No refund, credit or exchange will be issued to custom Orders as garments are made specifically for you based on the size provided by you.

Orders are processed Monday to Friday. We do not process Orders on Canadian statutory holidays.

SHIPPING ADDRESS: At checkout, please include your complete address including any Apartment, Unit or Suite #, correct postal or zip code together with your phone number and email address. If the address is incomplete, it will delay your shipment. Refuse To Obey is not responsible for any delay or return of shipment if address is incorrect or incomplete. Double check your shipping address as we do not redirect Orders once items have been dispatched. If the shipment is returned, customer will be responsible for cost to re-ship to correct address. No refund, credit or exchange will be given.

Should the Bill To and the Ship To be 2 different names and/or addresses, an email will be sent to the Bill to Name’s email address to acknowledge and confirm their permission. Order will not be constructed or shipped without authorization.

Duties, fees and import tax, etc may apply and you are solely responsible to pay the fees associated with your Order. Please review your country rules and regulations prior to ordering. These fees are neither collected by Refuse To Obey; nor included in the Order total and will not be refunded or reimbursed by Refuse To Obey for any reason. Once your Order reaches customs, its processing time is beyond our control. Any declined or unclaimed Orders will not be eligible for a refund, credit or exchange. If Order is shipped back to our facility and you wish to have it re-shipped, you will be responsible for the shipping costs.

Refuse To Obey is not responsible for returned shipments, lost, damaged, stolen packages or packages delayed by the carrier and/or customs.

Method of payment include: Visa, MasterCard, American Express, PayPal, Apple Pay